No! Our founder, Louise, is an animal lover and has a very strict policy regarding this. Our entire team agrees that we would never sell products that contain any type of cruelty. All La Lou products are cruelty-free and always will be.
La Lou is a French name, in honor of the time our founder, Louise, spent in France, studying to combine her family's formula with the best cosmetic technology available on the market. "La" is a French preposition and "Lou" is the nickname of the brand's creator.
La Lou products are currently available for purchase here on our website and also in our showroom, located in São Paulo, Brazil. There you can also have some hair treatments, test the brand's products and even feel the delicious aroma of Precious Flowers in person. If you want to visit our pink castle, just send an email to [email protected] or a direct message to Instagram @laloucosmetiques and we will schedule your magical day.
We're very sorry about that! Our intention is for the products to work on all hair types, lengths and textures. It usually takes about 1 month (30 days) for hair to get used to new products, especially products with natural ingredients, as is the case with La Lou products. That's why we ask you to take this test period and, so that you can see the results, we recommend that you take a photo as soon as you start using the products and another after 30 days. Remember to only use La Lou products during this period. If you still feel that the results were not satisfactory, please contact us at [email protected] and tell us your full name, order number and send us your photos. Don't worry, we'll solve it.
In this case, please contact us at [email protected] or send us a direct message on Instagram @laloucosmetiques with your question and we will respond as soon as possible.
The scent of Precious Flowers is, of course, floral, but fresh. It's not sweet or cloying. It's just the right amount of scent that lasts all day, is noticeable to other people (and to yourself, when you're wearing it), but doesn't invade your nose the whole time.
All La Lou products are manufactured in our factory in Minas Gerais, Brazil. Our main distribution center is in São Paulo to facilitate shipping and reduce freight costs for you.
We don't sell it, this is a family secret that has been perfected over 90 years by 4 generations of women from the De Nobili family. But you can still have the power of Precious Flowers in your hair by purchasing the La Lou products available here on the website.
For international purchases (United States and Europe) we only accept PayPal. If you're using a credit card, don't worry, it's possible to add your card to a PayPal account and pay your order on our website.
All our discounts and promotions are announced in our newsletter and social media. Subscribe and follow @laloucosmetiques to stay up to date and not miss out on new releases. We always offer a 10% discount on your first order on the website with the coupon code LALOULOVER.
The shipping cost will be calculated based on the total purchase amount and delivery address at checkout, prior to purchase confirmation. You can also calculate the shipping cost for a specific product in the field available on each product page, just enter your zip code. Please note that possible customs costs are not included in the shipping or product price.
As a Brazilian brand, we ship to all of Brazil. We also ship to the United States and some countries in Europe. La Lou team is working to expand our shipping reach in the near future.
The delivery time for international orders can be calculated at checkout or in the field available for each product, just enter your zip code. Please note that we will be shipping from South America, so it may take a few days longer than you are used to, but we promise that La Lou products are worth the wait.
You can request an exchange or return by emailing [email protected] within 7 days of receiving your order. Please remember that, for this process to be carried out, the product must not have been used and must have its original characteristics and all accessories, such as lids and seals.
First, we are very sorry if this happens. Our goal is for your products to always arrive as a dream come true, which is why our team always double-checks them before sending them to you. However, due to the lack of care of some carriers, some shipments may be damaged. If this happens to you, keep the original packaging/box, take photos and contact us by email at [email protected], and don't forget to send your full name, order number and photos, okay? Don't worry, we'll take care of everything.
First, stay calm. Unforeseen events are rare, but they can happen, such as strikes, natural disasters, etc., but we are here to help you. If your deadline is up and your product is still not with you, contact us by email at [email protected], describe what happened and send us your full name and order number. We will contact the carrier and, if we are unable to locate your product, we will send you a new one.
We know that this is a real and valid concern, but the La Lou website is hosted on a platform that is headquartered in 4 countries and to which more than 150,000 companies trust their sales and customers, minimizing any possible risk. Your data will be protected in accordance with the General Data Protection Law and by all of our security certificates, which are active and carry out daily inspections on our website.
